Returns & refunds
Can I return an item/order I've received?
Our standard RETURNS policy is 28 days from purchase and sale items can be returned within 14 days of receipt. These include orders placed in the UK, Europe, and Rest of the World.
What products can't be returned?
Any custom made to measure items will not be eligible for a refund as the fabric will be cut according to your measurements.
How do I return an item/order?
Customers are required to arrange their own return should they not require their item anymore, unless the item received is incorrect or damaged.
When will I get my refund?
We aim to process your refund within 24hrs of receiving your item. Please allow 3-5 working days for it to show up on your bank account. If you have been waiting more than 10 days for your refund, please contact customer services. You’ll need your invoice number to hand.
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