Orders
How do I change/cancel an order?
The easiest way to amend or cancel your order is by contacting customer service on +44 (0)208 574 2439.
Why is there an item missing from my order?
If you're missing an item from your order this may be due to the item being damaged when prepared for shipping, or left for back-order depending on items ordered.
When will an out-of-stock item be re-stocked?
You can sign-up to be notified by email when an item will be re-stocked. Unfortunately, our customer service team won’t be able to give you an exact date that an item will be back in stock.
My order is faulty, what do I do?
If you receive a damaged or defective item, you must e-mail customerservices@discoverdirect.co.uk within 48 hours of delivery. Should you wish to contact us for a quicker response please call our Helpline on 0208 574 2439.
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