My order is faulty, what do I do?

If you receive a damaged or defective item, you must e-mail customerservices@discoverdirect.co.uk within 48 hours of delivery. Should you wish to contact us for a quicker response please call our Helpline on 0208 574 2439.

Please supply your order number from your original confirmation e-mail, as well as your e-mail address and contact telephone number. We will make every reasonable effort to replace the item in a timely manner. If there is any damage to the packaging on delivery, refuse the order and contact us immediately.